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Raya App, Inc. (the “Company,” “we,” and “us”) was built on a foundation of trust, safety, authenticity and privacy. Since 2015, we have been committed to maintaining a safe and trustworthy community and we understand that privacy is of the utmost importance to our users (“you”). Your privacy is a top priority in everything that we do and every product that we develop. To that end, the policy set forth below (the “Privacy Policy”) reflects our commitment to protecting your privacy and describes the information we collect, how that information may be used, and with whom it may be shared. We have attempted to describe the policy in plain language, limiting legal and technical jargon where possible. By using our “Places” mobile application (the “App”) and related mobile applications, websites and services (collectively, the “Service”), you are agreeing to be bound by the terms described herein. This Privacy Policy applies to all use by you of the Service. We encourage you to read this Privacy Policy and our Terms of Use (found at https://www.placestheapp.com/terms) carefully and contact us at contact@placestheapp.com with any questions you may have.
We will occasionally update this Privacy Policy to reflect changes in the law, our data collection and use practices, the features of our Service, or advances in technology. When we make changes, we will revise the “updated” date at the top of this Privacy Policy, which will be posted at https://www.placestheapp.com/privacy. We encourage you to regularly check for the most recent version, as your continued use of the Service following the posting of changes to this Privacy Policy will mean you consent to and acceptance thereof. If you do not consent to such changes you can terminate your account at any time, as described in our Terms of Use.
Information You Provide in Connection with Membership. In order to request an account on the App, you will be asked to provide certain credentials such as your name, contact information, and phone contacts, among other things. Upon doing so, you authorize us to access such information, including your phone contacts. This information is used to verify your identity and to evaluate your real-world connection to our existing members, among other things. You will also be asked to allow us to collect your geographical location information and you may respond to such request by allowing us to collect location information at all times, only while you are using the App, or not at all. In connection with your use of the Service, you may also upload, add, post, or otherwise provide us images, location information, favorite places, notes, and other personal information. Some of the information that you provide may be considered “special” or “sensitive” in certain jurisdictions. By choosing to provide this information, you consent to our processing of it. Any information you provide may be viewable by other users of the Service, including our mobile apps other than Places. Should you contact us with an inquiry, we may collect the content of that correspondence or interaction. You may change your personal information (other than your date of birth) at any time within the App settings or by contacting us at contact@placestheapp.com
Information Other Users Provide. In addition to the information that you choose to provide to us, other users may provide information about you as they use the Service if, for instance, they contact us about you or you are a contact in their phone.
Information Collected Automatically. In addition to the information you provide, certain information will be automatically collected as you use the Service, including, but not limited to, the operation system used by your device, your device type and ID, your IP address, how and how often you interact with other users, and your access times. If you grant us permission to use location services, we will automatically collect data regarding your geographical location at all times or while the App is actively running, depending on the permission that you grant us. Note that even if you do not grant us permission to use location services, we may collect data regarding your city, state and general location (not your exact location) through your IP address.
Third Party Websites. In the event you access a third-party website through our in-app browser, such third-party websites may independently solicit and collect information from you. You should consult the privacy statements available on such websites as their policies are beyond our control.
Financial information. As we exclusively accept payment through third party services such as Apple and Stripe, we will never ask for your credit card information and your financial details are, and will remain, secured by and subject to the applicable third party’s security and privacy policies.
Cookies and Other Similar Data Collection Technologies. We may use cookies and similar technologies to recognize you and/or your device. This may be done to, among other reasons, authenticate you, remember your preferences and settings, analyze usage trends and allow you access to certain features of the App. Some devices and web browsers have a “Do Not Track” (“DNT”) feature signaling that a user does not want to have his or her online activity tracked. Not all devices and browsers offer a DNT option and DNT signals are not yet uniform, so, for this reason, the Company, like many companies, does not currently respond to DNT signals.
Data Controller Information. The Company is responsible for the maintenance and safeguarding of your information under this Privacy Policy. The Company can be reached at contact@rayatheapp.com and will promptly respond to all inquiries regarding your data.
The personal information that you provide is used only in connection with the Service, including Places and our other mobile applications. We will NEVER sell your personal information to any third party and we do not disclose your personal information to any third party without your permission; provided, however, that we use information internally and with select third-party services to improve and operate the Service, as described below.
Information Shared with Other Users. When you register as a user of the Service, your App profile will be viewable by other users of the Service who have your phone number saved in their contacts. Such users will be able to view your image, information you have posted about Places, added or otherwise provided to us.
Use of Information By Us. We may use information that we collect about you to, among other things, (i) create and manage your account, (ii) deliver and improve the Service, including developing new mobile applications, products and features, (iii) facilitate and monitor use, content and interactions among users, (iv) perform research, analysis and analytics internally or by using a third party service, (v) manage our business, (vi) detect and prevent fraud and other illegal or unauthorized activities, (vii) ensure legal compliance, (viii) communicate with you and (ix) enforce or exercise rights under our Terms of Use.
Service providers; Promotional Partners. We may share non-personal, non-identifiable information with third parties that perform services on our behalf. These service providers may have access to such non-personal, non-identifiable information needed to perform their functions but are not permitted to share or use such information for any other purposes.
Other Situations. We may disclose your information in connection with (i) certain legal matters and to ensure legal compliance, (ii) a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency, (iii) a significant corporate transaction, such as the sale of our business or its assets, or (iv) your consent or request that we do so.
Aggregated and Non-Personal Information. In addition to the uses of your personal information referenced above, we may use and share non-personal, non-identifiable information we collect through your use of the Service. We may also use and share aggregated, non-personal information with third parties including advisors, investors and professionals for purposes related to our business.
Legal Bases for Processing your Information. We rely on the following legal bases in processing your information: (i) most of the time, the reason we process your information is to perform the contract that you have with us. For instance, as you go about using our service to build meaningful connections, we use your information to maintain your account and your profile, to make it viewable to other users and recommend other users to you; (ii) we may also use your information where we have legitimate interests to do so (for instance, we analyze users’ behavior to improve the Service and develop new features, and we process information for administrative, fraud detection and other legal purposes); and (iii) finally, from time to time we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time by contacting us at contact@placestheapp.com.
Cross-Border Data Transfers. Sharing of information referenced above sometimes involves cross-border data transfers, for instance to the United States and other jurisdictions. As an example, the personal information of users located in the European Economic Area (“EEA”) is transferred to countries outside of the EEA. In doing so, we take all reasonable steps to ensure that personal information remains protected. For instance, we use standard contract clauses approved by the European Commission or other suitable safeguards to permit data transfers from the EEA to other countries. Standard contractual clauses are commitments between companies transferring personal data, binding them to protect the privacy and security of your data. If you would like to receive additional information on the safeguards that we implement, please contact us at contact@placestheapp.com.
Security Measures; No Liability. We take the security of your information very seriously and have implemented a number of measures to safeguard it. Despite our efforts, no system is guaranteed to be completely secure. While we have taken, and will continue to take, reasonable actions to regularly update and improve our security, including regularly monitoring our systems for possible vulnerabilities and attacks and regularly reviewing our information collection practices, we do not promise, nor you should expect, that your information, chats, or other communications will always remain secure. We have no liability to you or to any third party arising out of any loss, misuse or alteration of your personal information. Users outside of the United States should note that your information may be transferred to our servers which are hosted within or outside the United States. By using the Service you consent to the transfer of your information to countries which may not provide the same level of protection available in your country of residence. If you believe that your account or information is no longer secure, or otherwise have information that may be relevant to us regarding information security, please notify us immediately at contact@placestheapp.com.
Retaining Your Information. We keep your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law. To protect the safety and security of our users on and off the Service, we implement a safety retention window of three months following account deletion. During this period, account information will be retained although the account will of course not be visible on the App. In practice, we delete or anonymize your information upon deletion of your account (following the safety retention window) or after two years of continuous inactivity, unless (i) we must keep it to comply with applicable law; (ii) there is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or (iii) the information must be kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security. Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines, we cannot promise that all data will be deleted within a specific timeframe due to technical constraints.
By using the Service in any capacity, you agree to receive transaction, non-promotional text messages and other correspondence from us regarding your account, which messages and other correspondence may be based on information that you have provided and other data that we have collected based on your use of the Service.
Tools to Control Your Information. We want you to be in control of your information, so we have provided you with the following tools: (i) account settings that help you to access, rectify or delete information that you provided to us and that is associated with your account directly within the Service, and that help you determine which other users may view your information; (ii) mobile device permission systems for specific types of device data and notifications, such as phone book and location services as well as push notifications, which you can use to change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications; and (iii) you can delete your account at any time by using the corresponding functionality directly on the Service. You can also, at any time in your sole discretion, withdraw any consent that you give us with respect to your personal information. To withdraw your consent, or if you have any question regarding the above, please contact us at contact@placestheapp.com;
Key Points to Remember. We want you to be aware of your privacy rights. You should remember that, depending on where you live, you may have the following rights with respect to your information: (i) you may review the personal information we keep about you (depending on the jurisdiction, this may be called right of access, right of portability or variations of those terms) and you can request a copy of your personal information by putting in such a request through contact@placestheapp.com; (ii) if you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion or object to its processing, please contact us at contact@placestheapp.com (iii) you may direct us to restrict or “block” the processing of personal information in certain circumstances, such as where you contest its accuracy or object to our processing of the information; (iv) you have the right to obtain your personal information that you provided to us and you may use such information elsewhere.
For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests. Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user. If you wish to receive information relating to another user, such as a copy of any messages you received from him or her through our service, the other user will have to contact us to provide their written consent before the information is released.
Also, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our Service to you anymore. For instance, we cannot provide our service if we do not have your date of birth.
If you are a resident of Virginia, Colorado, or Connecticut, if we deny your privacy request, you may be able to appeal by contacting us at contact@placestheapp.com and explicitly referencing “Privacy Request Appeal.” If you have concerns about the result of your appeal you may contact the attorney general for your state. Additionally, please note that, as noted above we do not sell your personal data, or use it for advertising or profiling in furtherance of decisions that produce legal or similarly significant effects, as those terms are defined by applicable law in your state, so no opt-out choice is necessary.
In certain countries, including in the European Economic Area and the United Kingdom, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority you can lodge a complaint with may be that of your habitual residence, where you work or where an alleged infringement took place.
If you are a California resident, you can request a notice disclosing the categories of personal information about you that we have shared with third parties for their direct marketing purposes during the preceding calendar year, if any. To request this notice, please submit your request to contact@placestheapp.com. Please allow 30 days for a response. For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer such a request.
Uninstall and Accountability. Remember that you can stop all information collection at any time by uninstalling the App using the standard uninstall process for your device. If you uninstall the App from your mobile device, the unique identifier associated with your device will continue to be stored. If you re-install the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.
Must be of Age. We restrict our Service to people who are 18 years of age and older. Only applicants 18 and over will be considered for acceptance, but we are not liable should an applicant misrepresent their age in their application. Should we become aware of a user who is not at least 18 years of age, we will immediately remove that user from our Service. We do not knowingly collect, maintain or use information from children under the age of 18.
We process the personal information of our job candidates, contractors and vendor representatives, as part of our recruitment and talent management operations and our management of the services that contractors and vendors provide to us. If you are a job candidate, contractor or vendor representative of the Company, certain relevant terms of this Privacy Policy apply to our processing of your personal information. If you are a job applicant, the personal information we process about you may vary depending on the job you seek but typically includes what you provide to us as part of your job application as well as professional qualifications, background and reference information that recruiters or other third parties share with us. We use this information to support the recruitment process, which may lead to an employment contract. For contractors and vendor representatives, we may process identification information and work-related information, as necessary to manage our relationship with you and your employer, which is necessary for the performance of the services agreement, and to establish, exercise or defend potential legal claims. We may share personal information with service providers that assist us with recruitment and technical data processing operations. We keep your personal information only as long as necessary for those purposes.
This Privacy Policy does not create rights enforceable by third parties or require disclosure of any information relating to users of the Service.
Your access to the Service and this Privacy Policy are governed and interpreted by the laws of the State of Delaware, other than such laws, rules, regulations and case law that would result in the application of the laws of a jurisdiction other than the State of Delaware. By using the Service, you are consenting to the exclusive jurisdiction of the courts of the United States and the State of Delaware. You agree that such courts shall have in personam jurisdiction and venue and waive any objection based on inconvenient forum. You agree that you will not file or participate in a class action against us. In the event there is a discrepancy between this English language version and any translated copies of this Privacy Policy, the English version shall prevail.
If you have questions regarding this Privacy Policy or anything mentioned above, please contact us through the App, by mail at Raya App Inc. Legal Dept, PO Box 87, Palm Beach, FL 33480 or via email at contact@placestheapp.com